Frequently asked questions

Does the Public Institution “Plačiajuostis internetas” provide internet services?
No, the Public Institution “Plačiajuostis internetas” does not provide internet services. The Public Institution “Plačiajuostis internetas” provides only wholesale electronic communications services, which are listed here.

Can only operators purchase the wholesale communication services provided by the Public Institution “Plačiajuostis internetas”?
Yes, the Public Institution “Plačiajuostis internetas” is a wholesale operator providing communication services only to other operators. You can read more about the services provided by the Public Institution “Plačiajuostis internetas” here.

What are the prices of the services provided by the Public Institution “Plačiajuostis internetas”?
The prices of the services provided by the Public Institution “Plačiajuostis internetas” are approved by an order of the Minister of Transport and Communications of the Republic of Lithuania, which you can find here.

How can you start using the services provided by the Public Institution “Plačiajuostis internetas” over the network operated by the institution? 

All providers of electronic communications services can use the services of the Public Institution “Plačiajuostis internetas”. To order services, you should first contact our institution’s staff by phone at +370 5 243 0882 or by email at [email protected] to discuss the technical possibilities for providing the services you are interested in. Once it is confirmed that we can provide you with services, a communications services agreement is signed (a standard form of the agreement can be found here). For more information, you can contact us by email at [email protected]

How long does it take to install the service, if technically feasible?

If technically feasible, we install the services within 2 weeks from the date the order is received. If only minimal modifications to the active part of the network are required, we can install the services within a shorter timeframe.

Can the Public Institution “Plačiajuostis internetas” install a fiber-optic connection to my home?

The Public Institution “Plačiajuostis internetas”, through the implementation of the projects “Broadband Infrastructure of Information Technology in Rural Areas RAIN” (RAIN), “Development of the Broadband Infrastructure of Information Technology in Rural Areas RAIN” (RAIN-2), and “Development of Broadband Infrastructure in Rural Areas” (PRIP), aims to connect settlements to the fiber-optic network and establish connection points from which operators can further develop their infrastructure within settlements and install connections to private households.

There is a section of the RAIN network installed near my settlement. What should I do to get fiber-optic internet in my settlement?

First, you should find out whether your settlement is included in the list of settlements planned to be connected under the projects implemented by the Public Institution “Plačiajuostis internetas” (you can find it here).

Possible scenarios: If you find your settlement on the list, you can contact retail communication service providers operating in that area regarding the possibility of obtaining fiber-optic internet services. When contacting them, it is recommended to indicate the number of potential clients (households). If it turns out that your settlement is not included in the list, you should contact a communication operator providing internet services in your region. All communication operators can use the network managed by the Public Institution “Plačiajuostis internetas”. After assessing its network capabilities, the operator would contact the Public Institution “Plačiajuostis internetas” regarding interconnection of networks and would install a fiber-optic line from the RAIN network connection point to your desired location. Internet connectivity would then be provided through the interconnected network segments. If it turns out that your settlement is not included in the list and you receive a negative response from retail service providers, you should prepare a free-form collective request outlining the reasons why the settlement should be included in the next stage of the RAIN network development (e.g., the settlement has an active community, many families with school-age children who would like to have internet access at home, there are places of interest that could attract visitors, etc.). The request should be sent to the Public Institution “Plačiajuostis internetas” — when compiling the list of objects to be connected in the next stage of the RAIN network infrastructure development, your settlement may be included if possible.

How can I find out whether you have a fiber-optic connection at the location I am interested in?

You can find the list of fiber-optic connections of the Public Institution “Plačiajuostis internetas” here. For more detailed information, please contact [email protected]

A RAIN network cable has been laid on my plot. How can I request a representative to come and show the cable location? Is this service paid?

To request a representative for cable marking (indicating the cable location), you need to call the Network Operations Center of the Public Institution “Plačiajuostis internetas” at +370 5 243 0881, where your request will be registered and the necessary information will be provided. The request must be registered no later than 3 working days before the desired date of the specialist’s visit. This requirement does not apply in unforeseen cases, such as gas or water pipeline accidents and similar incidents. During registration, you will need to provide your contact details so that a representative of the Public Institution “Plačiajuostis internetas” can contact you and arrange the time and place of the meeting. The service is free of charge.

Does the Public Institution “Plačiajuostis internetas” have a Network Operations Center?

Yes. The Network Operations Center of the Public Institution “Plačiajuostis internetas” was established at the beginning of 2011. This center monitors the quality parameters of the services provided and responds to customer inquiries by phone at +370 5 243 0881 and by email at [email protected] around the clock, seven days a week. You can read more about service quality here.