Service Quality

The network management service of the public enterprise "Plačiajuostis internetas" monitors the quality parameters of the provided services and responds to customer inquiries by phone, number (8 5) 243 0881 and e-mail. [email protected] 24 hours a day, seven days a week.

The institution has regional employees in the regions of Vilnius, Kaunas, Klaipėda, Panevėžys and Jurbarkas, who respond promptly and solve problems on the spot, using the help of other qualified colleagues or additionally hired network operation company as needed.

Pu blic enterprise "Plačiajuostis internetas" employs highly qualified specialists, certified by the manufacturers of the used equipment. If necessary, qualified employees of an additionally hired network operation company or representatives of equipment manufacturers are hired to solve problems.

A unified referral management system, effective resource planning, prompt response and high qualification help to ensure high quality of services provided.